Last updated: June 2026
Overview
This Privacy Notice sets out how Fare On Call US, a company incorporated in the United Kingdom, handles your personal data. At Fare On Call US we realise and respect the importance of your privacy, and we are committed to the safety and protection of your personal data when you use our site and services. We will use your personal data to provide travel services to you, and we guarantee that your data is protected and secure with us. Our Privacy Policy reflects compliance with our obligations under the UK GDPR and the Data Protection Act 2018.
- Transparency: we've provided clarity regarding the information we collect from customers, visitors and business contacts, and how we process this information.
- Data control: we've described how individuals can access, correct or delete their personal data from our systems, and how they can provide or withdraw consent.
- Readability: we've written this policy in plain English so it's easier to understand.
What information do we collect and why?
We need to collect, use and disclose personal information to perform our duties as a travel agent, for making and managing travel bookings on behalf of our customers. During the course of our relationship we may collect the following information:
- Traveller basic info: personal and contact details such as title, full name, address, telephone and email address.
- Passport details: passport number, date of birth and nationality, if required by the particular airline or destination.
- Card details: card number, security number, expiry date and cardholder name. These are processed by our PCI-compliant payment partner; we never store full card numbers.
- Billing details and preferences: frequent flyer numbers, car rental programmes and hotel preferences, where applicable.
- Dietary and health requirements: any dietary requirements or health issues we need to relay to the airline.
- Call recordings: calls may be recorded for quality control and staff training.
- Social media: when you interact with us via Facebook, Twitter or Instagram you'll also be bound by their respective privacy policies.
- IP address and cookies: when you access our website our servers may record information about your device and the network you are using to connect with us, including your IP address, to monitor browser type and approximate geographic location.
By giving us your personal data, you are confirming to us that the data is accurate, truthful, comprehensive and current, and that you have the authority to provide it to us.
How do we collect this information?
Fare On Call US will only collect personal information in compliance with applicable data protection laws. We usually collect your information from you directly. Collection typically occurs when you:
- Deal with us in person, by telephone, by letter or by email.
- Visit any of our websites.
- Connect with us via social media.
- Purchase or make enquiries about travel arrangements or other products and services.
- Enter competitions or register for promotions.
- Subscribe to receive marketing from us (e.g. e-newsletters).
- Request brochures or other information from us.
In some circumstances we may collect personal information about you from a third party — for example where a family member makes a group booking that includes you. Where this happens, we rely on the authority of the person making the booking to act on your behalf.
How do we use your data?
We only process your information where:
- You have given your consent (which you may withdraw at any time).
- The processing is necessary to provide our services to you.
- The processing is necessary for compliance with our legal obligations.
- The processing is necessary for our legitimate interests or those of any third party recipients of your personal information.
When you book travel-related products and services through us, we act as an agent for the relevant travel service providers (e.g. airlines or hotels). We process your personal information so as to provide the services you requested, and disclose it to the travel service provider concerned so that they can deliver those services to you.
Who do we share your information with?
Fare On Call US may share your information with the following entities:
- Primary suppliers: airlines, hotels, tour operators, transfer providers, cruise lines, car rental and activity providers who fulfil your travel reservation.
- Third parties: an individual making a third-party reservation on your behalf; service providers we rely on (credit card processing, business analytics and fraud prevention).
- Business partners: partners who have cooperated with us to supply a shared product or package — by providing your info to such partners, they may communicate with you directly by email, phone or post.
We never sell your personal data.
How we protect your information
We want you to be confident about using Fare On Call US to process your flights, hotels and other travel reservations. We have imposed managerial, technical and physical safeguards to protect the information you give us. We encrypt highly sensitive data (e.g. card details) in transit between your device and our systems, and we use firewalls and intrusion-detection systems to prevent unauthorised access.
How long do we keep it?
We retain booking records for as long as required by accounting and aviation regulations. Marketing data is kept only while you remain subscribed.
Your rights
Under UK GDPR you can request access to, correction of, or deletion of your personal data. Email support@fareoncall.com with your request.
Cookies
See our cookies policy for the categories of cookies we use and how to manage them.
Changes to this policy
Any changes to our collection or use of information will be posted on this page. If we make any material changes that affect how we use your information, we will also email subscribed users notifying them of the changes.
Contact
Questions about this policy? Email support@fareoncall.com or call +1 347 801 8535.
Registered Office: 1973 North Rulon White Blvd, 9701 4th St N STE 300 Saint Petersburg, FL 33702.